Overview
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: 27, B-close 722 road, off 7th avenue. festac town. lagos
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: 27 B-close, 722 road. off 7th avenue. Festac Town. Lagos.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
HOW DO I RETURN?
1
REPACK YOUR ITEMS
Repack your items. No packaging, no problem! Just pop your items in something non see-through, sealable & waterproof.
2
LOGIN TO OUR RETURNS PORTAL
You will need your order number and email/last 4 digits of your phone number.
3
SELECT YOUR PREFERRED RETURN OPTION
Either print your returns label at home or in store. Once you have processed your return in the portal you’re ready to post it off.
FYI
- We’ve gone paperless! You can return using the steps above.
- You’ve got 28 days to send something back to us from the day you receive it.
- For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. Items must be unworn and unwashed with the original labels attached. This does not affect your statutory rights.
- Using your own method of return may cause delays in your refund and you may be liable for import VAT and a custom duty charge, if returning internationally. If your items don’t make it back to us, you’ll need to open a dispute with the carrier.
- Please note a returns charge of ₦1,500 per parcel will be deducted from your refund amount. Returns are FREE for premier customers.
Need help?
Contact us at [email protected] for questions related to refunds and returns.